Refund policy

Return & Refund Policy

At Made For The Aisle, many of our products are personalised or custom-made specifically for you.

Personalised & Custom-Made Items

Personalised items, including products made with names, dates, photographs, custom wording or bespoke designs, cannot be returned or refunded simply because you have changed your mind.

This includes items made using personalisation  supplied or approved by you.

Please check all names, dates, wording, sizes, colours and other personalisation details carefully before placing your order.

Errors in Personalisation

Made For The Aisle cannot accept responsibility for spelling mistakes, incorrect dates or other errors where the item has been created using the information supplied or approved by the customer.

If Made For The Aisle has made an error that does not match the personalisation details you supplied, please contact us so we can put this right.

Faulty, Damaged or Incorrect Items

Your statutory rights are not affected by this policy.

If your order arrives faulty, damaged, not as described or different from the personalisation details you supplied, please contact us as soon as possible through our Contact page.

Please include:

- Your order number

- A description of the issue

- Clear photographs showing the problem

Depending on the circumstances, an appropriate remedy may include a replacement, repair or refund in accordance with UK consumer law. 

Non-Personalised Items

For eligible non-personalised items purchased online, customers may have a legal right to cancel within 14 days of receiving the order. Personalised and custom-made goods are generally excluded from this change-of-mind cancellation right. 

Cancellations Before Production

If you need to cancel an order, please contact us as soon as possible.

If work has not yet started, we may be able to cancel your order. Once personalisation, bespoke design work or production has begun, cancellation may no longer be possible.

Contact Us

If you have a problem with your order, please contact Made For The Aisle through our Contact page and include your order number wherever possible.

Nothing in this policy limits your statutory rights under UK consumer law.