Shipping policy

Shipping Policy

At Made For The Aisle, most products are personalised and made to order.

Processing Times

Please allow 14 working days for personalised and made-to-order items to be completed before dispatch.

Working days do not include weekends or UK bank holidays.

If a product has a different turnaround time, this will be stated on the individual product listing.

Delivery Times

Delivery times begin once your order has been completed and dispatched.

Any delivery timeframe provided by the postal or courier service is an estimate and may be affected by delays outside of our control.

Please allow enough time when ordering for weddings, birthdays, holidays or other time-sensitive occasions.

Urgent Orders

If you need an item for a specific date, please contact us before placing your order.

We will always do our best to help where possible, but faster turnaround cannot be guaranteed.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before placing your order.

If an order is returned because the address supplied was incorrect or incomplete, additional postage charges may apply before the item can be sent again.

Delayed or Missing Orders

Once an order has been dispatched, delivery is handled by the relevant postal or courier service.

If your parcel appears to be delayed or has not arrived within a reasonable timeframe, please contact us through the Contact page with your order number so we can help investigate.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and include:

  • Your order number

  • Clear photographs of the packaging

  • Clear photographs of the damaged item

Please keep the packaging until the issue has been resolved.

International Shipping

If international shipping is available at checkout, customers are responsible for any customs charges, import duties or local taxes that may apply in the destination country.

Contact

If you have any questions about delivery or need help with an existing order, please contact Made For The Aisle through the Contact page and include your order number where possible.